Shipping policy

1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to process every seafood order as quickly as possible to preserve maximum freshness and ensure you receive your goods in the shortest possible time frame. Orders placed on weekends or public holidays will be processed on the next working business day.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all our premium New Zealand seafood products. Standard international delivery typically takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package dimensions, and delivery destination. The exact shipping fee will be clearly displayed on your checkout page before payment. We guarantee zero hidden fees or additional surcharges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local clearance fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the recipient.
We highly recommend all customers to check their local import regulations and relevant tax policies before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade insulated packaging, shockproof and leak-proof materials exclusively for seafood products. Our customized cold-chain packaging effectively locks in freshness and protects items from damage, leakage, or spoilage during long-distance international transportation.
For high-value orders, optional shipping insurance services are available at checkout to provide full transit protection and bring you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive packages with severe deformation, damage, leakage, or abnormal conditions, please take clear photos and refuse to sign for the package, then contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with valid evidence within 48 hours of delivery. Our team will verify the issue promptly and provide reasonable solutions including refunds, replacements, or other after-sales services.
7. Customer Service & Logistics Consultation
If you have any questions about order processing, shipping methods, delivery progress, customs clearance, or after-sales issues, our professional customer support team is always ready to assist you. We will respond to your inquiries and resolve your problems in the shortest time possible.
Thank you for choosing Davilife — Your trusted supplier of fresh New Zealand seafood. We keep optimizing our logistics system to deliver fresher, safer, and more reliable products to every customer worldwide.